Shipping Policy

At ZapRiot, we aim to provide a reliable and convenient shopping experience.

Order Processing

Orders are generally processed within 1–2 business days after purchase.

Processing times exclude weekends and applicable public holidays.

Shipping Time

Estimated delivery: 7–14 business days.

Delivery times may vary depending on destination, carrier operations, customs processing, or periods of high demand.

In some cases, delivery may take longer than estimated.

These estimates do not override mandatory consumer delivery rights.

Shipping Costs

We offer FREE shipping on all orders.

Any applicable import duties or other charges will be disclosed where required by law.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available.

Please allow 24–48 hours for tracking updates to appear.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you notice an address error, contact ZapRiot@outlook.com as soon as possible.

We cannot guarantee address modifications after processing or dispatch.

Responsibility for delivery issues will be determined according to applicable law and the circumstances of the order.

Delayed Orders

If your shipment is delayed, please contact our customer support team.

We will assist in investigating the delivery status.

Where legally required, customers retain the right to request delivery within an appropriate additional period or terminate the contract and receive a refund.

Lost or Missing Packages

If tracking indicates delivery but you cannot locate your package, contact us.

We may investigate with the carrier and request relevant delivery information.

Customer rights regarding loss or nondelivery remain protected under applicable law.

Order Cancellations

Orders may enter processing shortly after purchase.

Cancellations or modifications cannot be guaranteed once processing begins.

Change-of-mind cancellation requests may be declined where permitted by law. Mandatory consumer withdrawal rights remain unaffected.

Contact

For shipping questions:

Email: ZapRiot@outlook.com

Support Hours: Monday–Friday, 9:00 AM–5:00 PM

We aim to respond within 24–48 hours.