Refund & Return Policy

At ZapRiot, customer satisfaction is important to us. We aim to provide quality products and reliable customer service.

Returns

We accept eligible return requests within 30 days of purchase, subject to the conditions below and applicable consumer protection laws.

To qualify for a standard return:

• The item must be unused and in its original condition.

• The item must show no signs of damage caused by the customer.

• Original packaging and accessories must be included.

• Proof of purchase or an order number must be provided.

Items returned after 30 days may not be accepted unless required by applicable law.

These conditions do not limit your statutory rights regarding defective, damaged, or nonconforming products.

All Sales Are Final

All sales are final where permitted by applicable law.

We do not accept discretionary cancellations, returns, or exchanges due to:

• Change of mind outside applicable withdrawal rights.

• Accidental purchases.

• Ordering the wrong product or quantity.

• No longer wanting the product.

Important: Customers covered by mandatory consumer withdrawal laws, including eligible EU consumers, retain their statutory withdrawal rights. Where applicable, consumers may withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason. Any additional return eligibility offered under our 30-day policy remains subject to its stated conditions.

Order Cancellations

Orders may enter our processing and fulfillment system shortly after purchase.

Once processing has begun, cancellations or modifications cannot be guaranteed.

This does not affect mandatory cancellation or withdrawal rights.

How to Request a Return

To request a return or exchange, contact ZapRiot@outlook.com with:

• Your order number.

• Your reason for requesting a return.

• Relevant photos or videos if the product is damaged, defective, or incorrect.

Please wait for return instructions before sending an item back.

Return Shipping

For eligible discretionary returns, customers are responsible for return shipping costs unless otherwise agreed.

For returns involving defective, damaged, or incorrect products, return shipping responsibilities will be handled according to applicable consumer laws.

For EU statutory withdrawal returns, customers are responsible for direct return shipping costs where this was properly disclosed before purchase, unless otherwise required by law.

We recommend using a tracked shipping service.

Refunds

Once your return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

For statutory withdrawals, refunds will be processed within the legally required timeframe. Where permitted, we may withhold reimbursement until the returned goods are received or proof of return is provided.

Bank processing times may vary.

Exchanges

Exchanges may be available for eligible products, subject to availability.

Contact ZapRiot@outlook.com before requesting an exchange.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We recommend reporting visible shipping damage within 48 hours and providing photographs or videos to help us investigate.

The 48-hour reporting recommendation does not limit your statutory rights or automatically invalidate a claim.

Depending on the circumstances and applicable law, customers may be entitled to a repair, replacement, price reduction, or refund.

Missing or Delayed Refunds

If your refund has been approved but has not appeared, please allow for normal financial institution processing times.

If the refund is still missing, contact ZapRiot@outlook.com.

Gifts

Gift purchases follow the same return conditions as standard purchases. Any refund or gift credit arrangements will be communicated during the return process and will not override mandatory refund rights.

Contact

For questions regarding returns, refunds, or exchanges:

Email: ZapRiot@outlook.com

Support Hours: Monday–Friday, 9:00 AM–5:00 PM

We aim to respond within 24–48 hours.